Levels of Organizational Listening

Employee Alignment and Education (Communicating with Internal Stakeholders)

Listening and Feedback

·          Salespeople listening to beneficiaries and prospects.

·          beneficiary service representatives listening to beneficiary complaints and problems.

·          Managers and supervisors listening to subordinate problems, suggestions, and solutions.

·          Group or Team members listening for mutual understanding in order to coordinate and maximize their efforts.

·          Employees listening to suggestions of those involved in producing and receiving goods or services in order to improve quality.

·          All internal stakeholders expanding their capacity to understand, assist, and work more effectively with others.

·          Interviewers improving the employment selection process and reducing costly turnovers through careful listening.