Four Basic Steps for Resolving Conflict
Employee Alignment and Education (Communicating with Internal Stakeholders)
When you are in a
conflict situation, there are four steps you can follow to more easily navigate the
resolution process.
Step 1: Share your Perceptions. Tell the other person what happened. Explain, don’t blame. Just state the facts.
Step 2: Explain Ramifications. Tell the other person how you feel about what
happened.
Step 3: Establish Fresh Ground. Tell the other person what you would like to have
happen in the future or how you would like the situation to be different.
Step 4: Ask & Listen. Ask the other person to share her/his
experience and listen attentively.