The Basic Communication Skills
Communication competence is the ability to decide which is the most effective
and productive way to exchange information, depending upon circumstances and the situation
you find yourself in. Being competent also means that you can do so without making the
other party lose face.
To achieve that competence we will begin with the basic communication skills,
and the tools you have to use to master them; how to make sure the message is presented
clearly so that it can be understood; how to listen effectively; and how to respond to the
person being communicated with.
For communication to lead to successful results, the messages that are sent must be carefully thought out before they are presented to make sure that they actually reflect organizational needs, wants, goals, and desires; in other words the organization’s mission and vision.
Underlying effective communication skills are seven important elements that are crucial for promoting excellence:
creative insight,
sensitivity,
vision,
versatility,
focus,
patience.
These elements collectively include the following:
the ability to ask the right questions
incorporating programme teams and other stakeholders into important organizational decision making
providing team members with a sense of efficacy
and respect
the capacity to anticipate and adapt to change,
facing unforeseen challenges.
The focus
there is on verbal communication; using language, either spoken or printed. Regardless of
the form the message takes, you must make sure that:
For further treatment see Communication Skill
main point:
Four Basic Steps for Resolving Conflict
Timing and Other Hints for managing conflicts
Guidelines for Effective Listening During a Conflict
See also Motivation
Other resources