Programme/Project Quality Management

 

The 9 topic areas  of project management knowledge

 

Quality is one of the 9 topic areas  of project management knowledge.

Quality Management is the process of making sure that products or services are made to consistently high standards. It is achieved through a set of actions of the general management function which determines the quality policy, aims and responsibilities and realises them within the framework of quality by planning, control, ensuring and improving the quality.

The application of a quality management system in managing a process to achieve maximum beneficiary satisfaction at the lowest overall cost to the organization while continuing to improve the process.

Quality Management Processes
Process Project Phase Key Deliverables
Quality Planning planning Project Quality Plan
Quality Metrics,
Quality baseline
Perform Quality Assurance

 

 Execution Requested changes:
Perform Quality Control (Monitoring, Evaluation and Learning )

Employee performance review

 Execution

Evaluation Report

 

 

 

A project quality plan should conform to the programme quality plan and guidelines if they exist.

The application of a quality management system in managing a process to achieve maximum beneficiary satisfaction at the lowest overall cost to the organization while continuing to improve the process.

The aim of quality is to ensure "Conformance to requirements" and "fitness for use".

Quality Policy defines the company goals and how to adhere to them. This acts as an input to Quality Planning for a project.

Giving extras i.e. doing more than the project scope is called gold-plating. PMI does not recommend gold-plating.

Quality must be planned in and not inspected in. Prevention is more important than inspection.

Quality Assurance is done during execution of the project. It includes

 

See also

 

Guidelines 

 

See  The 9 topic areas of project management knowledge ; The project triangle 

 

 


 
Other Resources

The Sphere Project was launched in 1997 by a group of humanitarian NGOs and the Red Cross and Red Crescent movement. Sphere is based on two core beliefs: first, that all possible steps should be taken to alleviate human suffering arising out of calamity and conflict, and second, that those affected by disaster have a right to life with dignity and therefore a right to assistance. Sphere is three things: a handbook, a broad process of collaboration and an expression of commitment to quality and accountability. The project has developed several tools, the key one being the handbook.

The Sphere Project handbook, Humanitarian Charter and Minimum Standards in Disaster Response, which was produced by a coalition of leading non governmental humanitarian agencies, lists the following principles of humanitarian action:

  • The right to life with dignity
  • The distinction between combatant and non-combatants
  • The principle of non-refoulement
     
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www.sphereproject.org/

www.youtube.com/watch?v=s12aOrkZub4


 


 
Other Resources

The Quality Project, based on the Quality Compass, is an alternative project to Sphere, taking into account the side effects of standardization and those of an appraoch based on "minima" rather than the pursuit of quality.  The compass rose, composed of twelve criteria that define the quality of a humanitarian project, is centred on crisis-affected populations and their context.  
Image:Media.png www.compasqualite.org/en/compas-method/presentation-compas-method.php