Programme Schedule - Training programme on Communication Management

Training programme on Communication Management

Programme Schedule

Day one (26/03/2007)
Session time	Content	Method	Responsible Person	Learning Material
8.30-9.00	Registration
9.00-9.30	Welcome and inaugural
9.30-10.30	Presentation of the persons and of their intentions. Communication exercise: each person introduces a colleague.	Each one introducing a colleague.
10.30-10.45	Tea break
10.45-11.30	Presentation of the training programme and course time lines.	Lecturing . Q&A
11.30-01.00	Participated course planning: Worst scenario projection: what can be the worst course outcome?	Use of post it and board Problem tree analysis.
1.00-2.00	Lunch break
2.00-3.00	Participated course planning: Best scenario projection: can you imagine the most desirable course outcomes? Division into four groups (Knowledge Focus Groups) according to prioritised expectations.	Use of Post it and boards. Identification of Perceived Risks and Conscious expectations.
3.00-3.15	Tea break
3.15-4.30	Introduction to communication: fundamental concepts. What is communication ; The difference between "communication" and "information"	Lecturing. Q&A and Open Group Discussion
The four KFG meet and reach a consensus concerning their specific objectives within the overall objectives of the course.

Day Two (27/03/2007)
Session time	Content	Method		RP	LM
9.00-9.45	Recap of the work done the previous day. KFGs report to the OG.	Report to the OG; OGD and role play
9.45-10.30	Continuing the introduction to communication principles. The relational content of communication.	Lecturing. Q&A
10.30-10.45	Tea Break
10.45-1.00	Introduction to organisational Communication. What is an Organisation. Elements of Organisational Culture	Lecturing, Q&A
1.00-2.00	Lunch break
02.00-3.15	Interaction to the project management . Project Definitions. The stages of project management .	Lecturing introduction. Brainstorm in groups; OGD
3.00-3.15	Tea break
3.45-4.00	The role of communication management in project management. Introduction to Project Communication Management	Lecturing; Q&A
3.45- 5.00	Identification of communication patterns within the organisation and the projects. Are there communication problems?	Organogram flash card game. Communication problem tree
KFG: Design the Organisational structure of the organisations and the internal communication pattern. Decide activities that can reinforce the organisational culture. Give different focus to processes/projects according top the specific Knowledge Focus Area of the KFG.

Day Three (28/03/2007)
Session time	Content	Method	RP	LM
9.00-10.30	Recap of the work done the previous day. KFGs report to the OG.	Report to the OG; OGD and role play
9.30-10.30	Detailing the implementation plan; elements of Project communications planning	Lecturing and Q&A.
10.30-10.45	Tea Break
10.45-12.00	Finalising the communication plan. Distribute the information ; Reporting performance ; Preparing and reviewing final project information	KFGs
12.00-1.00		Groups report to OGD
1.00-2.00	Lunch break
2.00-3.00	More on stakeholders and stakeholders analysis	Lecturing introduction. Brainstorm in groups.; OGD
3.00-3.15	Tea break
3.15-5.00	Presentation of the templates templates for the communication during the initiation stage. Project Stakeholder Analysis Template - Project Responsibility Matrix Template Excel project communication Template	KFG
KFGs look at available templates; select the most suitable; readjust them to suite the organisational purposes. Prepare a Communication Plan for your Organisation / Project

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Day Four (29/03/2007)
Session time	Content	Method	RP	LM
9.00-10.00	Recap of the work done the previous day. KFGs report to the OG.	Report to the OG; OGD and role play
10-10.30		Lecturing, Q&A
10.30-10.45	Tea Break
10.45-12.00	Listening and Feedback Effective and Poor Listening Becoming a Better Listener Guidelines for Providing Feedback	Lecturing, Q&A, Buzz groups
12.00-1.00	Explanation of the templates for stakeholders analysis	Lecturing
1.00-2.00	Lunch break
2.00-3.00	Elements of a Strong and Healthy organisational Culture Characteristics of a Positive Communication Climate 1. Encouraging Openness 2. Communicating Credibility 3. Building a Climate of Trust 4. Behaviours that Endanger Trust 5. Encouraging Openness	Introduction and workgroups.
3.00-3.15	Tea break
3.15-5.00	Project Responsibility Matrix Template	Introduction and workgroups.
Improve your communication plan by utilising the Project Responsibility Matrix Template. Identify activities and events that can help improving the organisational Climate.

Day Five (30/03/2007)
Session time	Content	Method	RP	LM
9.00-11.30	Recap of the work done the previous day. KFGs report to the OG.	Report to the OG; OGD and role play
10.30-10.45	Tea Break
10.45-11.30	Managing Conflicts Four Basic Steps for Resolving Conflict Timing and Other Hints Guidelines for Effective Listening During a Conflict	Lecturing, Q&A
11.30-1.00	Adaptation of the templates to organisation needs	KFGs
12.00-1.00	Lunch break
1.00-2.30	Addressing Resistance Identifying resistance Addressing the Belief that Change has been Handled Improperly Addressing the Belief that Change will fail	Report to the OG; OGD and role play
2.30-2.45	Tea break
2.45-4.00	Groups present a recap of the course content.	Introduction; work groups; presentation to wider audience
Closing ceremony